Order Processing

Orders are processed once payment has been received and confirmed. Please allow 1–2 business days for processing. Orders placed over weekends or public holidays will be processed on the next business day.

Delivery Areas and Times

We deliver throughout South Africa using reputable courier services. Estimated delivery is normally 2–5 business days after dispatch, depending on the destination and courier service. Delivery to outlying areas may take longer. Delivery times are estimates and may be affected by circumstances outside our control.

Delivery Charges

Delivery charges are calculated according to the order, destination and courier service, and will be shown at checkout or confirmed on the quotation or invoice before payment.

Tracking and Delivery

Where available, tracking details will be provided after dispatch. Customers must provide a complete and accurate delivery address, contact name and telephone number. Signatura is not responsible for delays or additional costs caused by incorrect or incomplete delivery information.

Receiving Your Order

Please inspect the parcel when it arrives. If the packaging or goods appear damaged, note this with the courier where possible and notify us at info@signatura.co.za within 48 hours of delivery. Please include the order number and photographs of the parcel and affected goods so that we can assist promptly.

Delays and Availability

If an item is unexpectedly unavailable or a material delivery delay occurs, we will contact the customer to discuss an alternative, revised delivery date or refund where appropriate. Risk passes to the customer once the order has been delivered to the nominated delivery address.