Last updated: August 2026

Signatura respects your privacy and is committed to protecting personal information collected through our website and during the course of doing business with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the rights you have regarding your personal information.

1. Information We Collect

We may collect personal information when you:

• Create an account on our website

• Place an online order

• Request a quotation

• Contact us by email, telephone or through the website

• Subscribe to communications from Signatura

• Make a payment

• Arrange delivery of an order

The information collected may include:

• Name and surname

• Company name

• Email address

• Telephone number

• Billing address

• Delivery address

• VAT or company information where applicable

• Order and transaction information

• Communication and enquiry history

• Website usage and technical information

We only collect information that is reasonably required for the purpose for which it is being processed.

2. How We Use Your Information

Personal information may be used to:

• Process and manage orders

• Arrange delivery of products

• Provide quotations

• Communicate regarding orders or enquiries

• Process payments

• Issue invoices and other transaction documents

• Provide customer service

• Handle returns, warranty claims or support enquiries

• Maintain customer and transaction records

• Improve our website and online store

• Prevent fraud and protect our business and customers

• Meet legal, regulatory and accounting obligations

Where permitted, we may also use contact information to communicate relevant product information, promotions or business updates.

You may unsubscribe from marketing communications at any time.

3. Online Payments

Payments made through the Signatura website may be processed by third-party payment service providers.

Signatura does not need to directly store your full bank card information where payment details are entered and processed by the applicable payment provider.

Payment providers process information in accordance with their own privacy and security policies.

4. Sharing of Personal Information

We do not sell personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or fulfil an order, including:

• Payment processors

• Courier and delivery companies

• Website and ecommerce service providers

• IT and hosting providers

• Accounting and business administration service providers

• Product suppliers or distributors where necessary to fulfil an order

• Professional advisers

• Regulatory or law-enforcement authorities where required by law

Third parties receiving personal information are expected to process it only for the purpose for which it was provided and to apply appropriate safeguards.

5. Delivery Information

Where an order requires delivery, we may provide the customer's name, contact number and delivery address to the courier or logistics provider responsible for completing the delivery.

This information is provided only to the extent necessary to fulfil the order.

6. Cookies and Website Information

Our website may use cookies and similar technologies to:

• Operate the online store

• Maintain shopping cart and account functionality

• Remember user preferences

• Understand website usage

• Improve website performance

• Support security and fraud prevention

• Measure marketing or advertising performance where applicable

You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Information Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably require access for legitimate business purposes.

No internet-based service can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information being processed.

8. Retention of Information

We retain personal information only for as long as reasonably required for the purpose for which it was collected or where retention is required by law, regulation, accounting requirements, warranty obligations or legitimate business purposes.

When personal information is no longer required, it will be securely deleted, destroyed or de-identified where appropriate.

9. Your Rights

Subject to applicable South African law, you may request to:

• Confirm whether we hold personal information about you

• Access personal information we hold about you

• Correct or update inaccurate information

• Request deletion of information where legally permitted

• Object to certain processing of your personal information

• Withdraw consent where processing relies on consent

• Opt out of direct marketing communications

We may require reasonable verification of your identity before processing a privacy-related request.

10. Protection of Personal Information Act

Signatura processes personal information in accordance with the applicable requirements of the Protection of Personal Information Act 4 of 2013 (POPIA).

We aim to ensure that personal information is processed lawfully, reasonably and transparently and only for appropriate business purposes.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, manufacturers, payment providers or other services.

Signatura is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those services where appropriate.

12. Children's Information

The Signatura website and products are intended for business and adult customers.

We do not knowingly collect personal information from children for marketing or ecommerce purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.

The latest version will be published on the Signatura website.

14. Contact Us

If you have a question about this Privacy Policy or would like to request access to or correction of your personal information, please contact Signatura using the contact details provided on our website.

You may also lodge a complaint with the Information Regulator of South Africa if you believe that your personal information has been processed unlawfully.